Don't Hesitate to Contact Us!
If you need more information and For any difficulties on ordering via
our web store, please fill this form below. Our customer service will gladly help you.
Workshop :
It is a long established fact that a reader will be distracted by the
readable content of a page when looking at its layout.
+62 857 315 555 547
didtwice.leather@gmail.com
Policies & FAQ
Payments
What types of payment do we accept?
For order via website we currently accept payment via bank
transfer.
What is the function of a Unique Amount?
The Unique Amount is used to simplify the process of checking payments, unique
amounts are the last 3 (three) digits which can increase/decrease the payment
amount.
Shipping
When will the product be sent?
Shipment will be processed after payment on Wednesday and
Saturday only.
What kind of service that will we use to ship the article?
Regular service is our default option, give us a note if you want to deliver with
another option. We will input shipment number maximum H+1 after shipment schedule.
How much will I be charged for shipping to my address?
Shipping cost is determined depending on where you live. You can see shipping costs
during check out. You can also select which delivery option is best for your needs.
We ship
our items from Surabaya, Indonesia.
Leather Goods Warranty
How do I claim the warranty?
We stand by the quality of our products. At didtwice leathergoods, every item has
gone through a strict quality control before we send to our connoisseurs, but if we
do something
wrong please follow the instruction below:
- Please always make an unboxing video before you enjoy our products.
- If you have any issue with our product, please take a photo about the defect.
- Please contact us via Web or WhatsApp Chat with maximum 2 days after you receive the product.
- Product returned must remain unworn and in like new condition. You must ensure the safety of returning the product.
- Products found to be defective will be exchanged or repaired free of charge.
- We will ship the product may take up maximum 7 working days after the returned item is received by us.
Collabs?!
I am interested in working together with Didtwice Leathergoods. Are you interested in doing collaborations?
We would love to hear what you have in mind. Send us an
e-mail to didtwiceleather@gmail.com or WhatsApp our team regarding your proposal and
ideas.